Thank you for shopping with nimah.online. We are committed to delivering your orders quickly, safely, and reliably across the Kingdom of Saudi Arabia. Please read our shipping policy carefully to understand how we process and deliver your orders.

Delivery Coverage

We offer free delivery to all regions across the Kingdom of Saudi Arabia, including:

•      Riyadh

•      Jeddah

•      Makkah

•      Madinah

•      Dammam

•      Khobar

•      Dhahran

•      Abha

•      Tabuk

•      Hail

•      Najran

•      Jizan

•      Al Qassim

•      Al Baha

•      Northern Borders Region

Note: Delivery to remote or hard-to-reach areas may take additional time beyond the standard delivery window.

Shipping Fees

FREE DELIVERY on all orders across the Kingdom of Saudi Arabia.

There are no hidden shipping charges. The price you see at checkout is the final price you pay.

Delivery Timeframe

Standard Delivery: 3 to 5 Business Days

Business days are Sunday through Thursday, excluding Saudi public holidays. Orders placed on Fridays, Saturdays, or public holidays will be processed on the next available business day.

Estimated Delivery Timeline:

•      Major cities (Riyadh, Jeddah, Dammam): 2–3 business days

•      Other cities and towns: 3–5 business days

•      Remote areas: 5–7 business days

Please Note: Delivery times are estimates and may vary due to high demand periods (such as National Day, Eid Al-Fitr, Eid Al-Adha), weather conditions, or courier delays.

Order Processing

Orders are processed within 1–2 business days after payment confirmation. You will receive:

•      An order confirmation email/SMS upon placing your order

•      A shipping confirmation with tracking number once your order has been dispatched

Important: Orders placed after 02:00 PM AST will be processed on the following business day.

 

Delivery Attempts & Failed Deliveries

Our courier will make up to 2–3 delivery attempts. In the event of a failed delivery:

•      You will be notified via SMS or phone call

•      You may reschedule the delivery at a convenient time

Please ensure your delivery address and contact number are correct at the time of placing your order.

Incorrect or Incomplete Address

Nimah.online is not responsible for delays or non-deliveries resulting from an incorrect or incomplete address provided by the customer. Please double-check your delivery details before confirming your order. If you notice an error, contact us immediately before the order is dispatched.

Damaged, Lost, or Missing Items

If your order arrives damaged, or if you believe your package is lost in transit, please contact us within 48 hours of the expected delivery date. To process your claim, we may require:

•      A photo of the damaged item and packaging

•      Your order number and proof of purchase

•      A description of the issue

We will work with you to resolve the issue promptly, including replacement where applicable.

Public Holidays & Peak Seasons

Deliveries may be delayed during Saudi public holidays and peak shopping periods, including:

•      Eid Al-Fitr & Eid Al-Adha

•      Saudi National Day (September 23)

•      Founding Day (February 22)

•      Ramadan season (high order volumes may apply)

We recommend placing your orders in advance during these periods to avoid any inconvenience.

Contact Us

If you have any questions about your shipment or this policy, please reach out to us:

•      Customer Support Email: nimahsupport@gmail.com

•      Phone / WhatsApp: +966 51 064 5197

•      Working Hours: Sunday – Thursday, [9:00 AM – 6:00 PM] AST

•      Website: nimah.online